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FAQs From Counties
Q. Does the system match photos?
A. No, only fingerprint images.
Q. How does the county add a new site?
A.
Instructions, including the form, are listed in the SFIS Procedures Manual under Moves, Adds and Changes.
SFIS MAC Request Form
Q. Is the county responsible for any additional workstations?
A. Each county was assessed prior to implementation and workstations were allocated to the county based on intake volume. If new Welfare intake sites are added in the county, additional equipment may be needed. A request should be made to SFIS and each site will be evaluated on a site by site basis. If the new site meets the SFIS requirements, the equipment, etc. will be provided by the State. If the site does not meet the requirement, the county may make arrangements with the vendor and the State to Lease/Purchase equipment on their own.
Q. How does a county get equipment moved?
A.
This is covered in the SFIS Procedures Manual under Move, Adds and Changes.
SFIS MAC Request Form
Q. What does the county do if the system goes down?
A. Call the SFIS Help Desk: 1-866-860-7347 If the problem cannot be resolved immediately, the county can begin using Stored Transactions.
Q. What happens if the county wants to work on a Saturday?
A. On “off hours” fingerprint images and photos can be processed in a “stored transaction” mode. On Monday when the system is available, the process can be completed.
Q. Are we allowed to keep copies of the match responses in our case record?
A. Please see CDSS All County Information Notice 1-118-00 dated December 1, 2000 regarding Maintenance and Retention of SFIS Client Records in County Case Files. When a match occurs, a report providing demographic data and a photo image will be generated. This report should be maintained in a confidential file until resolution has occured and has been properly documented in the Resolution Queue. Once documented in the Resolution Queue, the original match response with photo image should be confidentially destroyed, and a new report without the photo image will be generated for the case file.